FAQS

General

A. Pampered Princess now has 2 convenient locations:
Coomer –  5/7 De Barnett Street – Directly across from the Police Station just off the highway, near Dreamworld.
Burleigh Heads – 4/44 Dover Drive – The far left corner of Unit 4, Dover Drive.

A. We accept cash, credit card or EFT for deposits. We have an Eftpos machine on the premises and accept cash.

A. Yes all staff are required to have a current Blue Card.

A. Yes we have current public liability insurance

A. There are a few parking spots on site but plenty of street parking nearby. Please ensure you park in unit 5 bays only. 

A. All staff are first aid trained in CPR, Anaphylaxis, bleeding, asthma, stroke and choking.

Parties

A. Pampered Princess offers pampered parties for girls aged 3 to 17. We have teen packages available for girls over 10

A. Yes, final party numbers are inclusive of the birthday girl – so if ten girls are coming to the party, it will be the party girl and nine of her friends.

A. Parties will always have at least 2 party hostess’, sometimes 3 or 4 depending on how many girls are attending the party and the party package itself.

A. Yes you will be charged for all guests included in the final number given to us prior to the party even if they do not arrive. It is important to stress to your guests the importance of showing up and being on time

A. All you are required to bring is the Birthday Girl and her party guests. You can bring a cake if you wish.

A. Please call 07 5573 7935 or book online. Book as early as possible to avoid disappointment. Once you have selected your preferred date & time, a deposit of $150 is required to secure the reservation, this is then reduced from the final balance. Please note that this deposit is non-refundable.

A. Absolutely. We will contact you 1 week prior to the party to discuss final details and receive a final RSVP for the party.

A. Guests who come late may join the party at whatever stage it has gotten to, and if we have any time at the end we will go back and catch them up on things they missed out on.

A. Both rooms have a parent area equipped with tea & coffee and biscuits for parents to spectate. Paltters for parents can be added at an additional cost. There is additional seating for parents outside for those wishing to wait but not remain in the pamper room. If parents prefer to drop off and pick up, that is also fine. We do ask for all parents to arrive 10 mins before the end of the party and to come inside to collect for safety reasons.

A. The children are given the advertised food during the party. Food other than birthday cake or special food for dietary requirements is not allowed. Nuts cannot be brought on site.

A. Unless Cancellation Insurance ($20) is purchased at time of booking, all deposits, appointments, makeovers, special events are non-refundable.

With Cancellation Insurance you can reschedule or receive a full refund of your party deposit or full party fee, makeover or treatment. Cancel up to 1 minute prior to your appointment. (Refund does not include $20 insurance fee).

Without Cancellation Insurance: 

If you cancel within 28 days of the event, your deposit is forfeited and rebooking a new date will incur a new deposit. If you cancel outside 28 days of the event you can change the date for no additional charge and the deposit will be transferred.

In the case of a last minute emergency cancellation, please contact our team urgently.

A. You can have a pamper on any day but note Saturdays and Sunday book out far in advance. Please call to check availability

A. If we are advised with notice we will try our best to accommodate but no guarantees can be made. It is recommended to bring your own food in these instances

A. After booking, you will still be required to pay for the minimum of 6 girls. If you have not yet booked, perhaps consider one of our makeover packages. These are suitable for up to 4 girls.

A. We have an inclusion policy and want all children to enjoy their time with us. We will always do our very best to accomdate all children. All the products we use are vegan and made locally so ingredient lists are easily accessable. As we do not have a food license and buy our food in, we can also provide you will ingredient lists of our food. Our staff are all trained to administer epi pens and Ventalin. It is important you call to discuss you allergies first, so we can prepare and you must bring your medical supplies with you.

A. All our products are vegan and manufactured for us by My Home Collective, a local business. There are no harsh chemicals or animal products. Complete ingredient lists can be provided. Products supplied by My Home Collective include bath bomb, bubble bath, moisturiser, nail polish and nail polish remover. Our makeup, glitter and hydrating mist are produced by Glitter Girl, another local business with completely Vegan products. All the glitter we use is completely biodegradable. Again ingredient lists are easily available. All the products we use are available for purchase in our retail store.

Our chocolate facial is homemade with Coco, honey and yoghurt. If you are allergic to any of these ingredients please contact is in advance to discuss an alternative. 

At present we use store purchased hair colour spray that is not natural. We are in the process of creating our own natural line but it requires a lot of testing before it is ready for commerical use. 

Braids

A. This varies on hair type, lifestyle, and how well you look after them. As a guide, you could expect to wear your braids for 3 days and up to a week, if you keep them dry and sleep with a stocking on your head or on a silk pillowcase. Braids can become fluffy and loose overnight, and obviously active play means messy hair too!

Extension braids last the same amount of time as normal braids. Tourist stalls may tell you they last up to 3 weeks, but this depends on how messy you are willing to wear them. As a rough guide, some customers take them out after a few days, more after a week, and some stretch it to a couple of weeks.

A. We recommend hair should be shoulder-length for full braids, however shorter hair can wear beautiful, half-braided styles. The same applies for colour extension braids – if hair can be braided, you can have extensions.

A. Shampoo can strip the natural grit from hair that helps to give a tighter, smoother finish, so unwashed hair gets the best result. But we understand you want hair to be clean if planning to leave it braided and unwashed for a week. For oily hair types, washing hair the night before is the best compromise.

A. Our most popular style is double Dutch braids and this is the style used for colour extension braids.

A. Around 20 minutes, depending on length and thickness of hair.

A. Sure, why not. Come on down.

A. Hey, it’s QLD, chances are you’re on holidays … who are we to stop you? But be aware getting your braids wet will affect their appearance and shorten the duration they will look presentable.