Terms & Conditions

Please note, by making a reservation with Pampered Princess you agree to the following terms and conditions

Cancellation policy

Unless Change of Mind Insurance ($20) is purchased at time of booking, all deposits, appointments, makeovers, special events are non-refundable.

With Change of Mind Insurance: In the event you need to cancel for whatever reason you will be able to transfer to another date or have your monies paid transferred into credit for up to 3 years. 

Without Change of Mind Insurance: 

If you cancel within 28 days of the event, your deposit is forfeited and rebooking a new date will incur a new deposit. If you cancel outside 28 days of the event you can change the date for no additional charge and the deposit will be transferred.

In the case of a last minute emergency cancellation, please contact our team urgently.

This will not be valid for 'No Shows' as per 'No Show' policy below.

Amendments to bookings

Parties- Your final numbers will be due the Wednesday prior to the party. You will receive an SMS to confirm numbers. Please note you are subject to the minimum numbers required for the party type and can book a maximum of 15 guests. If you wish to change the package type you will need to speak with the team to check the availability. Changes are not guaranteed and down to the discretion of Pampered Princess.

Other bookings – Amendments are subject to the discretion of Pampered Princess. Please call to discuss.

Extra guests on the day

We will try our very best to accommodate any additional guests on the day, but this cannot be guaranteed. Any additional guests must be paid for at the end of the party.

No show

If any guests do not show for appointments they will lose any monies paid.

If any of the guests do not show for a party you will not be refunded.

All staffing and catering is based on our final numbers, so unfortunately, no adjustments can be made.

Arrival time

There is no need to arrive early for your appointment or party as access will not be provided until the appointment / party time. However, if you wish to greet guests as they arrive, we recommend arriving 10 minutes before. You will be able to wait in the reception area.

All appointments / parties must end at the agreed time. If any guests are late, you will be given the option to wait or to start without them. In the event the party starts late, we will try our best to complete all of the treatments/inclusions but we may need to make adjustments to ensure that the appointment / party concludes on time.

Running order

If you wish to know the order of events, please ask your party host during the party. We will do our very best to accommodate extra requests eg opening presents, additional games, photo time etc but this will be subject to time. Your party host will be able to guide you.

Finish time

It is imperative that at the conclusion of the party all guests vacate the party space so staff can clean and reset.


All party bookings will need to be secured with a non-refundable deposit.

Parties will receive a final invoice after confirming final numbers. This is due by 8pm on the Friday. If you prefer to pay cash on the day, please advise our staff when confirming final numbers.

All Events and Makeover appointments must be paid in full at time of booking.

We accept VISA, Mastercard, AMEX, EFTPOS and cash.


Please note, other than Birthday cake, no other food may be brought onto the premises without express permission from Pampered Princess in advance. Allowances can be made for children with food allergies and intolerances.


Please advice staff if any of your guests have any of the following:

Allergies or sensitivity to any products
Any food allergies or intolerances
Any serious medical conditions

Pampered Princess are not liable for any reaction to any of its products / food. A full list for ingredients can be provided for everything we use to ensure you can make an informed decision.


Please advise staff if you do not wish for Pampered Princess or other guests to take photographs / video footage of your children / guests. If we are not advised, Pampered Princess and it’s guests reserve the right to take images and post on personal social media accounts with your permission.

You have permission to take images of your children and guests, our staff and our premises and have our permission to post on your personal social media account unless instructed otherwise. If you wish to post on a business social media account, please gain permission from the owner and any posts must be credited.


As of 1st July 2019 Pampered Princess is proud to use only organic locally sourced products for our treatments.
If you would like more details about any of our products, please ask one of our friendly staff. All the products we use are available for purchase in our retail section.


Both party rooms have parent areas with tea and coffee making facilities and parents are welcome to stay and spectate. There is also limited seating in reception and outside. If parents wish to drop off and pick up, you are welcome to, but please be here to pick up at least 10 minutes before the end of the party for collection. The party organiser will remain responsible for all guests during the party and ensuring the guests are picked up. If you are not staying for the party please ensure you are available by phone in case of emergency. The party organiser will be solely responsible for contacting the parents/guardians of the guests.

For public events, the parent dropping off must advise staff if an alternative carer is picking up, otherwise the child will not be released until permission is sought from the drop off carer.

All Pampered Princess staff have a valid Blue Card working with children check.